SHOP POLICIES

Thank you so much for shopping with us! As a small business, many of our items are made, prepared, or ordered specifically for our customers. Please review our shop policies carefully before placing your order. By completing a purchase, you acknowledge and agree to the policies below.

RETURNS & REFUNDS

ALL SALES ARE FINAL.

We do not accept returns or offer refunds once an order has been placed.

If there is an issue with your item, you must contact us within 24 hours of receiving your package. Requests submitted after the 24-hour period may not be eligible for an exchange.

Approved exchanges may be made for:

The same item, subject to availability; or
Another item of equal value.

If the replacement item selected is of greater value, the customer will be responsible for paying the difference.

Items must be unused, unworn, unwashed, and in their original condition and packaging to qualify for an exchange. We reserve the right to deny an exchange if an item appears to have been used, worn, washed, damaged, altered, or otherwise not returned in its original condition.

Unless the exchange is due to an error on our part or an item arriving damaged or defective, all shipping costs associated with an exchange are the responsibility of the customer.

PRE-ORDER ITEMS

PLEASE READ ALL PRE-ORDER INFORMATION CAREFULLY BEFORE PURCHASING.

Pre-order items are products that are not currently ready to ship. By purchasing a pre-order item, you are reserving the product before it becomes available for shipment.

The estimated production and/or arrival timeframe for each pre-order item will be listed in the individual product description. Please review this timeframe before completing your purchase.

PRE-ORDER SALES ARE FINAL

Once an order containing a pre-order item has been placed, NO CANCELLATIONS, REFUNDS, RETURNS, OR EXCHANGES ARE ALLOWED.

Please make sure you are comfortable with the estimated production and arrival timeframe before purchasing. By completing your pre-order, you acknowledge that the item is not immediately available for shipment and agree to wait for the product to become available.

PRE-ORDER + IN-STOCK ITEMS

If you purchase pre-order and in-stock items together in the same order, your entire order will be held until ALL items are available to ship.

We do not automatically ship in-stock items separately from pre-order items.

If you would like to receive an in-stock product without waiting for your pre-order item to arrive, please place the in-stock and pre-order products as separate orders.

Separate shipping charges will apply to each order.

The standard 2–3 week processing timeframe for in-stock merchandise does not override the estimated timeframe of a pre-order product when both are purchased together. Your order will ship once the pre-order merchandise has arrived and the complete order is ready for fulfillment.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue.

Once approved, we will work with you to provide an appropriate replacement or exchange.

ORDER PROCESSING & SHIPPING

Please allow approximately 2–3 weeks in business days for orders to be processed and shipped, unless otherwise stated in the product listing or the order contains a pre-order item.

Business days are Monday through Friday and do not include weekends or holidays.

The 2–3 week timeframe is an estimated processing and shipping timeframe and may be affected by order volume, product availability, carrier delays, severe weather, holidays, or other circumstances outside of our control.

Once an order has been shipped and transferred to the shipping carrier, we are no longer responsible for the package while it is in the carrier's possession. This includes packages that are delayed, lost, stolen, misdelivered, or marked as delivered but cannot be located.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages after they have been accepted by the shipping carrier.

All packages are shipped with shipping insurance. If your package is lost, stolen, damaged in transit, or otherwise eligible for an insurance claim, the customer will need to submit a claim directly with the shipping carrier in accordance with the carrier's claim procedures and requirements.

Once tracking shows that a package has been delivered to the address provided at checkout, we cannot provide a refund, replacement, or store credit for a package that is reported missing or stolen after delivery.

Customers are responsible for monitoring their tracking information and making appropriate arrangements to safely receive their packages. If you believe your package was misdelivered, lost, or stolen, please contact the shipping carrier as soon as possible.

Please make sure your shipping address is complete and correct before submitting your order. Customers are responsible for providing an accurate shipping address at checkout.

INTERNATIONAL ORDERS

We are happy to ship internationally where available.

International customers are responsible for all applicable customs duties, import taxes, tariffs, VAT, brokerage fees, handling fees, and any other charges imposed by the destination country or local authorities.

These charges are not included in the item price or shipping cost paid to our shop and must be paid by the buyer.

We cannot predict or control the amount of customs fees, taxes, or tariffs that may be charged. Customs regulations vary by country, so customers are encouraged to review their country's import requirements before placing an order.

We will not refund or reimburse customs duties, taxes, tariffs, or other import-related charges.

International packages may also experience delays while being processed through customs. These delays are outside of our control and are not included in our estimated shipping timeframe.

If an international package is refused, abandoned, or returned because the buyer does not pay required customs duties, taxes, tariffs, or fees, any additional shipping or return costs may be the responsibility of the buyer.

BY PLACING AN ORDER

By completing your purchase, you confirm that you have reviewed and agreed to our all-sales-final policy, 24-hour exchange notification requirement, pre-order policy, processing and shipping timeframe, lost/stolen package policy, and international customs and tariff policy.

It is the customer's responsibility to review all product descriptions, estimated pre-order timeframes, and shop policies before completing a purchase.

Thank you for your understanding, patience, and support of our small business!